Who we are
Paper Armour is the service collecting information through this website and intake process.
Privacy
Draft privacy policy only. To be reviewed before public launch.
Draft privacy policy only. To be reviewed before public launch.
What information we collect
This may include contact details, family details, support needs, paperwork history, documents, deadlines and payment status.
Sensitive personal information
SEND, disability, health, education, care and benefits information may include sensitive personal information and special category data.
Why we collect it
Information is collected to review requests, understand the paperwork, organise evidence and provide agreed support.
How we use it
Information is used to triage requests, prepare notes or draft wording, communicate by email and manage admin records.
Use of secure digital tools and AI-assisted drafting/analysis
Secure digital tools may help organise, summarise and draft, but outputs should be human reviewed before being sent to clients.
File storage and deletion
Server copies should be deleted once downloaded and safely stored by Paper Armour, while metadata and audit records may be kept.
Who information may be shared with
Information is not sold. Sharing may be needed with secure service providers or where required by law.
Retention
Retention periods need to be finalised before launch and should be proportionate to the service provided.
Rights
People have privacy rights including access, correction and deletion in some circumstances.
Contact
Privacy questions should be sent to Paper Armour using the published contact route.