Here is the deal. No tricks.

Paper Armour is operated by Millie Ella Carter, a sole trader trading as Paper Armour.

Paper Armour is part of Moor & More Studio. Payments or bank statements may show Moor & More Studio.

Paper Armour provides practical paperwork support, evidence organisation, drafting support, wording review and meeting preparation.

This can include an Initial Support Review, Letter Rescue, Fresh Letter Draft, Evidence Map, Meeting Prep Pack, DLA/PIP form support, Mandatory Reconsideration support, EHCP/IDP wording review and custom paperwork support.

You do not need to sound legal. You need to be clear, specific and backed by evidence.

The Initial Support Review is a paid first look. You submit intake information and, after payment, the key documents Paper Armour needs to understand the issue.

The £35 Initial Support Review pays for the first look, issue-spotting and brief next-step note. It is separate from any later work and is not deducted from later services.

Paper Armour reviews whether support is realistic or suitable. You may receive a brief next-step note, recommendation or quote. Paying for the review does not guarantee that larger work can be offered.

If Paper Armour is not the right fit, it may say so. Where possible, you will still receive a brief next-step note.

Clients must tell Paper Armour about deadlines, hearings, meetings, refusal letters and anything time-sensitive. Paper Armour can only work from the information provided.

If you send Paper Armour information about someone else, you confirm that you have permission, parental responsibility, caring responsibility, authority, or another proper reason to share it. Paper Armour may pause or refuse work if there are concerns about consent, authority, safeguarding or data handling.

The Initial Support Review is paid upfront. Larger work is paid upfront unless agreed otherwise. Stripe handles payments, and Paper Armour does not store full card details on the website.

The Initial Support Review is a standalone paid review. If further support is suitable, any quote will cover the extra work needed after the review.

Payment records or bank statements may show Moor & More Studio. If work is cancelled or refunded, the position depends on whether work has started and how much has been done.

Because Paper Armour services are usually bought online, you may have a 14-day cancellation period.

If you want Paper Armour to start work during that 14-day period, you will be asked to confirm this clearly before work begins.

If you cancel after Paper Armour has started work, you may need to pay for the work already completed. If the service has been fully completed after you asked Paper Armour to start during the cancellation period, you may lose the right to cancel that completed service.

This does not affect your rights if something has gone wrong with the service. Paper Armour may choose to offer a refund or partial refund as a goodwill decision, but completed work is not refundable once the relevant cancellation right has been lost.

To cancel, contact hello@paperarmour.co.uk and say clearly that you want to cancel. You can use the cancellation wording below if you want to, but you do not have to use these exact words.

Cancellation form

To: Paper Armour

I wish to cancel my agreement for the following service:

Service ordered:
Date ordered:
Name:
Email address used for the order:
Reason, optional:

Signed, if sending on paper:
Date:

Paper Armour does not hand your work over to AI. The work is done by Paper Armour.

AI-assisted tools may be used as a checking layer: to help check Paper Armour's own draft wording, test whether something could be explained more clearly, support research into relevant legislation, guidance or policy, improve clarity, and reduce the risk of missing or muddling something important.

Paper Armour does not upload client documents, forms, reports, evidence files or full paperwork bundles to AI tools.

Where AI-assisted tools are used, Paper Armour uses its own notes, anonymised summaries, initials or draft wording wherever possible.

These tools support human review. They do not replace Paper Armour's judgement, do not make final decisions about client requests, and do not provide legal advice.

Paper Armour treats information carefully and confidentially. Confidentiality may have limits if there is a serious safeguarding concern, legal obligation, court order, regulator requirement or risk of serious harm. Paper Armour is not an emergency service.

Concerns about Paper Armour should be sent to hello@paperarmour.co.uk. Paper Armour will try to respond within a reasonable time. Complaints about schools, councils, DWP, tribunals or other organisations must go to those organisations.

Paper Armour may decline, pause or stop work if a request is outside scope, there is not enough information, a deadline is unrealistic, work requires legal representation or regulated advice, the client asks for something dishonest, abusive or misleading, communication becomes abusive, or there are safeguarding, data or authority concerns.

Clients can use letters, drafts, evidence maps or notes prepared by Paper Armour for their own case.

Paper Armour keeps ownership of its templates, methods, wording frameworks and internal materials. Clients should not resell or republish Paper Armour materials as their own service or product.

These terms are governed by the law of England and Wales.