Imperfect is okay
You do not need a perfect scanning setup. Clear, complete and readable is the aim. If you are stressed or short on time, send the best version you reasonably can.
Upload guidance
A few small choices can make paperwork much easier to review. Folded pages can be gently folded the other way to help them lie flatter.
Best option: PDF
PDF is usually easiest to review, especially for long letters, forms and reports. If you already have a digital PDF, upload that rather than taking photos of it.
If you are using photos
Use good lighting, put pages flat, avoid shadows, photograph one page at a time, and make sure all corners are visible. Check the photo is readable before uploading.
Before you upload
Include every page, even blank or boring-looking pages if they are part of an official letter or form. Do not crop dates, page numbers, letterheads or signatures.
File names that help
If you can, rename files with simple names like decision-letter-May-2026 or EHCP-draft. If you cannot, do not worry: the upload description box can explain what each file is.
What not to include yet
Avoid sending large bundles of unrelated papers at the first review. Start with the decision letter, form, plan, report or email that explains the main problem.
Scanning apps
Placeholder: add specific scanning app recommendations after checking privacy, cost and accessibility. For now, use any tool that creates a readable PDF without public links.